Amazon often says it seeks to be “Earth’s most customer-centric company.” Jeffrey P. Bezos, its founder and CEO, has been known to put an empty chair in meetings to remind employees of the need to focus on the customer. But in fact, the company appears to be using its market power and proprietary algorithm to advantage itself at the expense of sellers and many customers.Full Story»
Workers’ comp was founded on the premise that employers owed a duty to injured workers and their families. And laws in every state require them to pay workers’ medical bills and some of their lost wages until they recover — or for life if they can’t. An investigation by ProPublica and NPR looks at one Texas lawyer who is helping major companies opt out of workers’ compensation and write their own rules. What does it mean for injured workers?
A new survey of the U.S. and U.K. financial services industry finds that the upswing in financial markets in the wake of the global recession hasn’t done much to improve public perceptions of leading financial institutions – mainly because the underlying behavior of those working in the industry has worsened over the years.
Major U.S. retail chains like Target and K-Mart are being criticized by some consumer groups for opening on Thanksgiving Day. Columnist Gael O’Brien finds she agrees with the critics. In the rush for short-term profits, she says, companies are “losing capital” with their employees and damaging their reputations as responsible corporate citizens.
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