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Intuit Mistake Angers Customers and Highlights Question: Why?(0)

January 30, 2015

Columnist Gael O’Brien examines an embarrassing customer misstep by financial software giant Intuit and suggests that corporate leaders should more closely question the “why” of major business decisions. “It is a powerful deterrent to mistakes,” she says, “and a key asset in keeping trust.”

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Supreme Court’s Latest Race Case: Housing Discrimination

This week, the U.S. Supreme Court will take up one of the most important civil rights cases of the last decade when it considers the case of Texas Department of Housing and Community Affairs v. The Inclusive Communities Project. The case concerns whether the Fair Housing Act, which sought to end the longstanding segregation of America’s neighborhoods, should be read to only bar intentional discrimination. For four decades, federal courts have held that the law should be interpreted more broadly.

Vying for Market Share, Companies Heavily Promote ‘Me Too’ Drugs

An investigation by ProPublica examines information from a database known as Open Payments, which gives the first comprehensive look at how much money drug and device companies have spent working with doctors. What it shows is that the drugs most aggressively promoted to doctors typically aren’t cures or even big medical breakthroughs. Some are top sellers, but most are not.

Corporate Values in Action: How They Make a Difference

“A shared sense of values can create a ‘we’ powerful enough to head off crises, transform organizations and propel strategic business decisions,“ writes columnist Gael O’Brien. She takes a look at three different organizations – a Fortune 500 company, a family-owned regional business and an online company – to see how values could affect challenges each will confront in 2015.


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