Understanding the impact one has on others is an obvious requirement for today’s business leaders. So as we plan for the year ahead, writes columnist Gael O’Brien, the process of reflecting on leadership is valuable – and critically important to “leaders earning the right to be followed, employees feeling that what they do matters and customers not being put at risk.”Full Story»
Recent criticisms of what’s reported to be a high-pressured work environment at Amazon highlight how leaders’ expectations can dehumanize a workplace, writes columnist Gael O’Brien. “It is difficult,” she says,”to see how a company passionate about ‘customer obsession’ won’t give more attention to its own culture – finding ways to listen and respond to those who make customer satisfaction possible and sustainable.”
Columnist Gael O’Brien says Volkswagen’s confession to rigging emissions standards on millions of diesel cars means the company’s board and new CEO, Matthias Müller (left), need to understand and correct what made it possible for illegal and unethical choices to be made when obstacles to business goals surfaced. What prevented anyone from speaking up or if anyone did, from being heard? And what are leaders willing to do to change that?
Gravity Payments CEO Dan Price made headlines four months ago when he announced that his Seattle-based credit card payment processing startup was raising employees’ minimum annual salary to $70,000. Columnist Gael O’Brien says the ensuing maelstrom offers insights into resistance, the need for new work paradigms and how leaders give voice to convictions.
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