Tag Archive for ‘Amazon’
Amazon often says it seeks to be “Earth’s most customer-centric company.” Jeffrey P. Bezos, its founder and CEO, has been known to put an empty chair in meetings to remind employees of the need to focus on the customer. But in fact, the company appears to be using its market power and proprietary algorithm to advantage itself at the expense of sellers and many customers.
Understanding the impact one has on others is an obvious requirement for today’s business leaders. So as we plan for the year ahead, writes columnist Gael O’Brien, the process of reflecting on leadership is valuable – and critically important to “leaders earning the right to be followed, employees feeling that what they do matters and customers not being put at risk.”
Recent criticisms of what’s reported to be a high-pressured work environment at Amazon highlight how leaders’ expectations can dehumanize a workplace, writes columnist Gael O’Brien. “It is difficult,” she says,”to see how a company passionate about ‘customer obsession’ won’t give more attention to its own culture – finding ways to listen and respond to those who make customer satisfaction possible and sustainable.”
“A shared sense of values can create a ‘we’ powerful enough to head off crises, transform organizations and propel strategic business decisions,“ writes columnist Gael O’Brien. She takes a look at three different organizations – a Fortune 500 company, a family-owned regional business and an online company – to see how values could affect challenges each will confront in 2015.
Long criticized for its lack of commitment to sustainability—from supporting the dangerous mining of precious resources and exploiting factory workers to powering its data centers with energy derived from coal and not taking back products for recycling—Apple has really worked on turning things around over the past couple of years.
So-called dark factories—otherwise known as “lights out” or “automatic” factories—are manufacturing facilities that do not depend on human labor to get work done. While they may have some benefits for the environment they are certainly not beneficial overall considering the impact widespread adoption would have on needed jobs.
Individual responsibility aside, the creation and management of more efficient data centers by the major online hubs is what can have the biggest impact. Google, Facebook, and Amazon.com are already deeply committed to the cloud computing model, with Microsoft, Yahoo and others following suit accordingly.
Originally created to finance the rebuilding of Europe after World War II, the World Bank later took on a larger mandate to try to alleviate poverty around the world. Unfortunately, many of the Bank’s policies and practices in intervening years clashed with conservation priorities. But the more recent onslaught of global warming threats, along with greater overall public environmental awareness, has forced the World Bank to factor sustainability concerns into how it encourages development moving forward.