Tag Archive for ‘Leadership’
Understanding the impact one has on others is an obvious requirement for today’s business leaders. So as we plan for the year ahead, writes columnist Gael O’Brien, the process of reflecting on leadership is valuable – and critically important to “leaders earning the right to be followed, employees feeling that what they do matters and customers not being put at risk.”
Recent criticisms of what’s reported to be a high-pressured work environment at Amazon highlight how leaders’ expectations can dehumanize a workplace, writes columnist Gael O’Brien. “It is difficult,” she says,”to see how a company passionate about ‘customer obsession’ won’t give more attention to its own culture – finding ways to listen and respond to those who make customer satisfaction possible and sustainable.”
Gravity Payments CEO Dan Price made headlines four months ago when he announced that his Seattle-based credit card payment processing startup was raising employees’ minimum annual salary to $70,000. Columnist Gael O’Brien says the ensuing maelstrom offers insights into resistance, the need for new work paradigms and how leaders give voice to convictions.
Boeing and IBM were among the large employers in South Carolina calling for the Confederate Flag to end its reign over the state capital last week. They are among a larger group of companies increasingly speaking out on issues such as anti-gay discrimination, immigration and race relations. Columnist Gael O’Brien offers thoughts on what’s driving the trend – social conscience or self-interest – and whether it matters.
Columnist Gael O’Brien examines two ambitious initiatives in leadership and corporate social responsibility – at Starbucks and Zappos – and wonders whether they are taking on too much or simply doing what’s necessary to develop bridges to a sustainable future. “We need more leaders to have big, out-of-the box ideas that have the potential to transform business and society,” she writes. At the same time, “change, even for the noblest purposes, needs to take hold internally and locally and build slowly owned by many.”
“A shared sense of values can create a ‘we’ powerful enough to head off crises, transform organizations and propel strategic business decisions,“ writes columnist Gael O’Brien. She takes a look at three different organizations – a Fortune 500 company, a family-owned regional business and an online company – to see how values could affect challenges each will confront in 2015.
A survey of American Red Cross employees shows a crisis of trust in the charity’s leadership and deep internal doubts about the Red Cross’ commitment to ethical conduct. In response to the statement, “I trust the senior leadership of the American Red Cross,” just 39 percent responded favorably.
When U.S. Senator John Walsh (pictured left) was accused of plagiarizing a masters thesis, he initially attributed the act partially to post traumatic stress disorder related to military service. He later recanted and quit the race for his seat in the Senate. The Army War College has since rescinded the masters degree. “The consequence of plagiarism,” writes columnist Gael O’Brien, “is like a time-released capsule imploding at a vulnerable moment in a career.”
Olympic athletes “remind us that no one is too big to fail and rather than fear it, they train themselves to acknowledge mistakes, find out how to correct them, and try again,” writes columnist Gael O’Brien. “It is a lesson of resilience that makes everyone a winner. And it works in board rooms as well.”
Since taking over the top job at General Motors in January, Mary Barra has been low-key about the fact that she’s the first woman ever to lead the giant auto maker. And that is a good thing, says columnist Gael O’Brien. “Because there are so few women CEOs,” she writes, “there is a danger that in celebrating them we can go too far — celebrity status conferred on, cultivated or accepted creates a rock star status which when associated with leadership has real risks.”