The Magazine of Corporate Responsibility

Tag Archive for ‘Weatherhead Center for International Affairs at Harvard University.’

The Work Culture at Amazon: Does the Tin Man Have a Heart?

Recent criticisms of what’s reported to be a high-pressured work environment at Amazon highlight how leaders’ expectations can dehumanize a workplace, writes columnist Gael O’Brien. “It is difficult,” she says,”to see how a company passionate about ‘customer obsession’ won’t give more attention to its own culture – finding ways to listen and respond to those who make customer satisfaction possible and sustainable.”